WordPress Website Maintenance

Unlimited edits do include edits to content, changing plugin settings and CSS adjustments. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain. EXAMPLE 1 Included: You want us to change out the logo with one that you provide. …

What’s included in your unlimited edits? What’s not included? Read More »

We get a lot of questions about our unlimited edits. But it’s true! Unlimited really means unlimited when it comes to the edits we provide. We don’t like to nickel and dime people, so we just ask them to pay for their monthly subscription and we provide the technical support. Easy.

We partner with iThemes to bring premium WordPress security to your website! Get started with our Grow or Manage WordPress Maintenance packages and we’ll implement the plugin and optimize it for your unique site to give you the best possible coverage. We’ll also implement additional security across your WordPress dashboard and server as needed. These security measures are …

What kind of security coverage do you provide? Read More »

Of course! We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this require our Manage plan. Sites like this take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep …

Do you manage WooCommerce websites? Read More »

Our care plans each cover one single site. If you have multiple sites as subdomains of a site (e.g. example.com and othersite.example.com) they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site. You are more than welcome to choose different …

What if I have multiple (2+) sites that need to be managed? Read More »

We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet. If you’re looking for a no-headache hosting partner, We do recommend you take advantage of the free migration offered by our trusted parters. Submit a support ticket for …

Does it matter what hosting provider I’m using? Read More »

This varies on the time of day and day of the week, but most are responded to within a couple of hours to let you know that we’ve received it and are getting to work. The majority of single-request tickets are solved within 24 hours. Occasionally it may take a bit longer for a long list of …

What are your usual response and resolution times? Read More »

Yes! Just get started with our Manage plan and we’ll have your site cleaned up within 24 hours.

We will keep your website with its current hosting provider if you don’t want to make the move. We do offer our hand-picked partner as the perfect option if you’re not happy with your current host and are looking for a hosting partner who will take the lead here. Let us know if you’d like …

Do you have to move my website hosting to implement a care plan? Read More »

If you need us to provide edits to your website, you’ll need to upgrade to our Manage or Grow plans. We’re not big fans of one-time edits since we want to work with people who understand their website is a work in progress and want a technical partner who can help them continue to move forward. Plus, when …

Can you do one-time edits while I am on the Maintain plan? Read More »